Order FAQs

Folder for adding Your order articles

Checking your order status & tracking your order
Checking your order Status: If you have placed on order and you want to check its status, you can view this from your account. Sign into your account ...
Sun, 30 Aug, 2020 at 8:47 PM
I need a copy of my invoice for my order. How do I get it?
Your invoice is emailed to you when you place your order and each time your order status changes.  You can print from the email or if you require separately...
Sun, 30 Aug, 2020 at 8:16 PM
Why is my order shipment delayed?
We strive to process all orders placed before 5:00 pm (Monday - Friday) by the next business day. However, bad order details will cause this to be delayed w...
Sun, 30 Aug, 2020 at 11:50 PM
Why was my order cancelled and refunded?
There are many reasons this can happen. Usually it is because there is incorrect information in the address of the order and our attempts to contact the cu...
Sun, 30 Aug, 2020 at 11:48 PM
My order was declined during checkout.
There are a few common reasons this can happen. The billing information does not match what your bank has on file.  This is most common when you live at 1...
Mon, 31 Aug, 2020 at 10:16 PM
Why am I asked for my birthdate and/or ID? Why are you verifying my age?
On December 20th, 2019, the President of the United States signed legislation amending the Federal Food, Drug, and Cosmetic Act, and raising the federal min...
Mon, 31 Aug, 2020 at 10:37 PM