Immediately when your order ships in our system (tracking label created) our shipping system will send an email with the tracking number of the carrier to the email address you used to place your order. Not receiving the order shipment/tracking notification or update to the order as complete is usually due to a few things.

1. Is your email correct?  

Sometimes we get bad emails due to typos. You will know this if you placed an order then can't log into your account as you might have made a mistake in your order. To resolve this, please give us a call so we can look up your account and correct your email then resend the notifications.

2. Did you use a fake email?

We get it, you don't want a lot of emails so maybe you created a fake email address when you ordered. Unfortunately, we can't do anything to fix this other than to update your email for you after you call us. The notification will send the emails to whatever email you used to create your account.

3. If your email is valid and you get other mail there, then check your spam/junk folder.

Some email providers have overly aggressive filters which will throw your tracking notification in the spam box. To resolve this, find the email in your junk folder and mark as not spam, add our sending email to your contacts or add it to your white/approved list (depending on the mail system you are using.)